Refund Policy

Last updated: January 1, 2026

Digital Products

Due to the nature of digital products, all sales are final once a file has been downloaded or accessed. We do not offer refunds for digital downloads.

Exceptions: If you experience a technical issue that prevents you from accessing your purchased files, please contact us within 7 days of purchase and we will resolve the issue or issue a refund.

Photography & Videography Services

Booking Deposits

Deposits are non-refundable. They secure your date and cover our preparation time.

Cancellation Policy

| Notice Period | Refund | |---|---| | 30+ days before session | 100% of remaining balance | | 14–29 days before session | 50% of remaining balance | | Less than 14 days | No refund |

Rescheduling

We will work with you to reschedule at no additional charge if notice is given at least 14 days in advance (subject to availability).

Membership Plans

• Monthly plans: Cancel anytime. No refunds for the current billing period.
• Annual plans: Pro-rated refund available within 30 days of purchase.

How to Request a Refund

To request a refund, please contact us at hello@mstudiopro.com with:

1. Your order number or booking reference
2. Reason for the refund request
3. Any supporting documentation

We will respond within 2 business days.

Processing Time

Approved refunds are processed within 5–10 business days and will be credited to your original payment method.